Job Title: Quotation Desk Specialist
Job Summary:
As a Quotation Desk (QD) Specialist in NetApp’s Technical and Solution Organization, TSO, you are responsible for providing NetApp product configuration generation for selling NetApp’s products to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that optimum systems solutions are provided to customers.
In this entry-level professional position your overall focus areas will be in supporting and developing processes and systems for quick and thorough provide systems configuration recommendations. You will build your technical and customer services skills by working directly with internal customers and gaining knowledge from more senior Systems Engineers.
Essential Functions:
The essential responsibilities of the QD Specialist are to work directly with the NetApp sales team to provide system configuration and orderable quotation. Specific responsibilities include:
Primarily responsible for internal technical needs to provide system configuration;
Respond to internal customer needs and requirements as per QD process and SLA ;
Provide recommendation on system sizing, under supervision of senior SEs
Become expert and super user of QuoteEdge Quotation Tool
Be familiar with NetApp product structure, sizing
Work with Sales and SEs to respond to RFP’s by providing configuration and quotations.
Provide technical and product EOA (End of Availability), EOS (End of Service), GA(General Availability) information to the sales team.
Be able to travel upon manager request, while we don’t expect intensive travel for this position
Work in 3 shifts per day (8:00-17:00, 9:00-18:00, and 10:00-19:00)
Requirements:
Careful, responsible, logical and stable
Excellent written and verbal communication skills, in both English and Mandarin.
Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
Knowledge and document management experience.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
Ability to follow standard call center principles and practices.
Creative approach to problem solving.
Responsibility and Interaction:
Responsibility:
o This individual will apply attained experiences and knowledge in solving routine problems using established policies and standard practices.
Interaction:
o This individual effectively works with internal personnel, including sales operations, Global Service and Logistics, Professional Service, System Engineering
o Regular and detailed direction is provided to them by the TSO manager on duty, as well as on-going review of activities and priorities.
o The ideal candidate contributes proactively to team efforts.
Education & Experience:
0 to 2 years of experience is required.
A University Bachelor of Sciences Degree in Electrical Engineering, Computer Science or equivalent is required.
CET-6 certificate, and comfortable to take English as working language
Ability to operate data-base software
Familiar with Microsoft excel, outlook and other office tools
Experience which demonstrates an ability to understand and communicate technical solutions selling concepts is beneficial.
Working Location:北京市朝阳区工体北路甲2号 盈科中心A座701室
Contact Person: Echo Zhong
Contact email address: echo.zhong@netapp.com
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